Rimowa rules
the luggage industry for ten decades now. The company emphasizes on accurate
production and ideal craftsmanship. It aims to come up with advanced developments
and expand its product range further.
The Rimowa
logo symbolizes both the spirit of outstanding travel culture, and a guarantee
that an authentic Rimowa is the faultless travel companion for its owner across
the globe.
What damages will the 5 year
guarantee cover?
By
purchasing a Rimowa product, you’ll get a 5 year assurance. This guarantee is
meant for all business and travel luggage. At the global front, Rimowa offers a
5 year manufacturer’s assurance on the product you buy. However, the guarantee
tenure is valid from the date you have made a purchase. The guarantee is
applicable only if the product’s usability has been affected adversely due to
manufacturing or material defect. At the same time, you cannot avail the
assurance in case the usability has been limited due to inadequate usage or
abrasion.
How to claim a guarantee?
For claiming
the 5 year guarantee, you need to get in touch with a rimowa dealer immediately
and provide them the original evidence of purchase. You can look for authorized
service centres and dealers on their official website.
The dealers
will review your product thoroughly and assure that the defect visible can be
covered by the assurance. In case the defect falls under the 5 year guarantee
coverage, rimowa will either replace or repair your product and that too at
their personal expense. However, the sending expenses will be borne by you. You
also have the option of replacing the existing product with another other.
However, consequential and incidental damages aren’t covered against this
guarantee. In most of cases, you’ll find that the assurance is restricted to
the product’s value.
Additionally,
the terms and conditions for claiming the 5 years guarantee may differ from one
country to the other. More simply, there are some country specific regulations,
violating which can terminate the guarantee on the whole. Their regulations may
vary when it comes to compensating claims, identifying defects or other
consequential damages.
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